Privacy Policy

Last updated: May 9, 2026

This Privacy Policy explains how Netiza LLC d/b/a A1 Food Safety (“we,” “us,” or “our”) collects, uses, and shares information about you when you visit a1foodsafety.com (the “Site”) or purchase products from us.

We respect your privacy. We collect only the information needed to operate our business, fulfill your orders, and communicate with you. We do not sell your personal information.

A1 Food Safety is an authorized seller of ServSafe® products under written trademark permission granted by the National Restaurant Association Educational Foundation. We are not the owner, developer, or manufacturer of ServSafe® products.

ServSafe® and ServSuccess® are registered trademarks of the National Restaurant Association Educational Foundation.

When you purchase a ServSafe® digital product, online course, exam voucher, or certification through our Site, we forward only the information needed to register and activate that product (typically your name and email address) to ServSafe® or its authorized fulfillment provider. Once registered with ServSafe®, your use of the ServSafe® platform — including course access, exam scheduling, score reporting, and certificate management — is governed by ServSafe®’s own privacy policy: https://www.servsafe.com/privacy-policy.

We have no control over ServSafe®’s data practices and are not responsible for them.

2. Information We Collect

2.1 Information You Provide

When you interact with our Site, you may provide us with:

Contact information: name, email address, mailing address, phone number
Account information: if you create an account, your username and password
Order information: items purchased, billing and shipping addresses, order history
Payment information: processed securely through our third-party payment processor (we do not store full credit card numbers on our servers — see Section 5)
Communications: messages you send us through our contact form, by email, or by phone (calls may be logged for quality and training)
Marketing preferences: your subscription status for newsletters or promotional emails

2.2 Information Collected Automatically

When you visit our Site, we automatically collect:

Device and browser data: IP address, browser type and version, operating system, device identifiers
Usage data: pages viewed, time spent on pages, links clicked, referring URL, exit URL
Location data: approximate geographic location derived from your IP address
Cookies and similar technologies: see Section 6 for details

2.3 Information from Third Parties

We may receive limited information about you from:

Payment processors: transaction confirmation and fraud-screening results
Shipping carriers: delivery status updates
Marketing platforms: analytics about how you found our Site (e.g., search terms, ad clicks)
ServSafe® or its fulfillment partners: order confirmation and product activation status

3. How We Use Your Information

We use the information we collect to:

Process and fulfill your orders, including arranging shipping and registering digital products with ServSafe®
Communicate with you about your order, account, and customer service requests
Send transactional emails (order confirmation, shipping notifications, receipts)
Send marketing emails about new products, offers, or updates — only if you have opted in, and you can unsubscribe at any time
Improve our Site, products, and customer experience
Detect, prevent, and address fraud, abuse, security incidents, and illegal activity
Comply with legal obligations, court orders, and lawful government requests
Enforce our Terms of Sale and Terms of Use

We will not use your personal information for any purpose that is materially different from what is described in this Privacy Policy without first notifying you and, where required, obtaining your consent.

We share your information only as described below. We do not sell your personal information.

Service providers: We share information with vendors who perform services on our behalf — payment processing, web hosting, email delivery, order fulfillment, shipping carriers, and analytics. These providers are contractually limited to using your information only to perform services for us.
ServSafe® and its fulfillment partners: When you purchase a ServSafe® product, we share the information needed to register or activate that product (typically name, email address, and product details).
Legal requirements: We may disclose information if required by law, subpoena, court order, or to protect the safety or rights of any person.
Business transfers: If we are acquired, merged, or sell substantially all of our assets, your information may transfer to the successor entity, subject to this Privacy Policy.
With your consent: We may share information for any other purpose with your explicit consent.

We do not share your information with third parties for their own marketing purposes.

5. Payment Information

Payments are processed by our third-party payment processor, which is PCI-DSS compliant. Your full credit card number, security code, and expiration date are transmitted directly to the processor and are not stored on our servers.

We may store the last four digits of your card number and the card type for your reference and for fraud-prevention purposes.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to operate our Site, remember your preferences, analyze usage, and (where you opt in) deliver advertising.

Categories of cookies we use:

Strictly necessary cookies — required to operate the Site, including the shopping cart and checkout. These cannot be disabled.
Functional cookies — remember your preferences (e.g., language, recent items viewed).
Analytics cookies — help us understand how visitors use the Site (Google Analytics or similar). Used in aggregate.
Advertising cookies — used by Google Ads and other advertising platforms to measure ad performance and serve relevant ads. Set only with your consent where required by law.

You can control cookies through your browser settings, our cookie consent banner (if displayed), or by opting out of specific advertising networks at:

https://www.aboutads.info/choices (Digital Advertising Alliance)
https://www.networkadvertising.org/choices (Network Advertising Initiative)
https://adssettings.google.com (Google Ads)

Disabling cookies may affect the functionality of the Site, including the ability to complete a purchase.

7. Data Retention

We retain your information only as long as needed to fulfill the purposes described in this Policy, including:

Order and transaction records: at least 7 years to comply with tax and accounting laws
Account information: until you request deletion or your account is inactive for 3 years
Marketing data: until you unsubscribe or request deletion
Communications: typically 2 years for customer service records

After the retention period, we delete or anonymize your information, except where longer retention is required by law.

8. Data Security

We use a combination of technical, administrative, and physical safeguards to protect your information, including:

TLS/SSL encryption for data in transit
Secure hosting infrastructure
Access controls and authentication for our staff
PCI-DSS compliance for payment processing (via our processor)

No security method is perfect. While we work hard to protect your information, we cannot guarantee absolute security. If a data breach affects your information, we will notify you in accordance with applicable law.

9. Your Rights and Choices

Depending on where you live, you may have the right to:

Access the personal information we hold about you
Correct inaccurate information
Delete your information (subject to certain legal exceptions)
Opt out of marketing communications (use the unsubscribe link in any marketing email)
Opt out of the sale or sharing of personal information (we do not sell your information, but if you live in California, Colorado, Connecticut, Virginia, Texas, Oregon, or another state with similar laws, you have additional rights described below)
Restrict or object to certain processing
Data portability — request a copy of your information in a portable format
Withdraw consent at any time, where processing is based on your consent

To exercise any of these rights, email info@a1foodsafety.com. We will respond within the timeframe required by applicable law, typically 30–45 days. We may need to verify your identity before fulfilling your request.

9.1 California Residents (CCPA/CPRA)

If you are a California resident, you have the right to:

Know what personal information we collect, use, disclose, and sell or share
Request deletion of your personal information
Opt out of the “sale” or “sharing” of your personal information (we do not sell your information)
Limit the use of sensitive personal information
Non-discrimination — we will not penalize you for exercising your privacy rights

To submit a request, email info@a1foodsafety.com or call 978-710-0128. Authorized agents may submit requests on your behalf with proof of authorization.

9.2 Other State Residents

If you reside in Colorado, Connecticut, Virginia, Utah, Texas, Oregon, Montana, Tennessee, Iowa, Indiana, Delaware, New Hampshire, New Jersey, Minnesota, Maryland, or another state with a comprehensive privacy law, you may have similar rights to access, delete, correct, and opt out of certain processing. Use the contact information above to exercise your rights.

9.3 European Economic Area, United Kingdom, and Switzerland

If you are in the EEA, UK, or Switzerland, you have rights under the GDPR, UK GDPR, or applicable Swiss law. You may also have the right to lodge a complaint with your local data protection authority.

10. Children’s Privacy

Our Site is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us at info@a1foodsafety.com and we will delete it.

For users between 13 and 17, we recommend that purchases be made by a parent or legal guardian.

11. Third-Party Links

Our Site may link to ServSafe.com or other third-party websites. We are not responsible for the privacy practices of those sites. Please review their privacy policies before providing them with information.

12. International Visitors

Our Site is operated from the United States. If you visit from outside the U.S., your information will be transferred to and processed in the U.S., where data protection laws may differ from those in your country.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The current version is always posted on this page with the “Last updated” date above. Material changes will be communicated via email (if you have an account) or by prominent notice on the Site. Your continued use of the Site after changes are posted constitutes acceptance of the updated Policy.

14. Contact Us

For questions about this Privacy Policy or to exercise your privacy rights:

Netiza LLC d/b/a A1 Food Safety Email: info@a1foodsafety.com Phone: 978-710-0128 Mailing address: 800 W. Cummings Park, Suite 5500, Woburn, MA 01801

For privacy questions about your ServSafe® account, course access, certification records, or exam data, contact ServSafe® directly at https://www.servsafe.com or +1 800-765-2122.