Instantly — usually within minutes of checkout.

As soon as your card payment is approved, our system automatically emails you the access code along with setup instructions. No manual processing, no waiting for the next business day.

If you don’t see the email within 5–10 minutes, check your spam/junk folder. The email comes from A1 Food Safety. If you still can’t find it, call us at 978-710-0128 or email info@a1foodsafety.com — we’ll resend it right away.

You’ll need all of the following ready before starting:

• Government-issued photo ID (driver’s license, passport, or military ID) or a valid student school ID
• A laptop or desktop computer — phones and tablets are not supported
• A working webcam and microphone
• A strong, reliable internet connection
• A private room with no other people present

Test your equipment in advance at go.proctoru.com/testitout to avoid surprises on exam day.

Follow the detailed instructions ProctorU emails you. ServSafe® also recommends watching the official ProctorU test-taker walkthrough beforehand so you know what to expect: ProctorU walkthrough video.

Log into your ProctorU account at least 20 minutes before your scheduled exam time. This leaves time for identity verification and the system check without feeling rushed.

Your code is in two places:

1. The order confirmation email A1 Food Safety sends after your purchase
2. Your ServSafe® dashboard at servsafe.com — go to “My Exam Access Codes,” select “ServSafe Manager Certification Through ProctorU” as the program, set status to “Available”

If someone else (an employer, for example) gave you a code, contact them directly to retrieve it.

Make sure you’re using the correct secure link after logging into your ServSafe.com account: servsafe.com/ss/Exams/ProctorU/TakePUOnlineExam.aspx. If you’re still seeing the error after using the correct link, contact ServSafe® customer care at 1-800-765-2122.

Test your computer before exam day at go.proctoru.com/testitout — this is the single best way to avoid problems.

On exam day, if the system check fails you’ll get an option to retry. If it fails twice, ProctorU’s support team will help you troubleshoot.

If your exam is interrupted for technical reasons (not test-taking irregularities), ProctorU will create an incident log. To get a replacement access code, contact ServSafe® Customer Care at ServiceCenter@restaurant.org or 1-800-765-2122 (chat or text is fastest). Once you have the new code, schedule a new exam.

No. Per ServSafe®’s policy, all online product purchases — including online proctored exams — are final, nonrefundable, and nonreturnable. Please test your equipment in advance to confirm compatibility before ordering.

No. Books, notes, websites, calculators, and other study aids are not allowed during the exam.

No. Food and drink are not allowed during the exam.

The following are not permitted and may be flagged by ProctorU:

• Talking or whispering aloud (unless you have an approved accommodation)
• Moving out of camera view — your face from chin to forehead must stay visible
• Other people entering your testing area
• Anyone else talking to you during the exam
• Looking off-screen for extended periods
• Using unauthorized study materials, notes, or calculators
• Taking pictures or screenshots of the exam
• Copying and pasting content from the exam
• Using a virtual machine (detected by the system check)
• Using a secondary monitor — only one monitor is allowed

Your proctor will step in if they observe a prohibited action. Depending on what occurred, the proctor may need to cancel your exam session.

Submit an Exam Accommodation Request Form to the National Restaurant Association before your scheduled exam. If you discover during the exam that you need an accommodation that wasn’t pre-approved, you can request to reschedule. The form is available on the ServSafe® website.

If you’re more than 15 minutes late, your appointment is automatically cancelled. ProctorU will email you, and you can then log back in to reschedule.

Yes. If you don’t show up, or if you reschedule less than 24 hours before your appointment, ProctorU charges a fee that must be paid before you can book a new session. This fee is set and collected by ProctorU — A1 Food Safety doesn’t control or collect it.

Appointments are first-come, first-served. If no slot is open before your deadline, ServSafe® recommends booking the earliest available time and requesting a deadline extension from your regulatory authority.

Check your spam folder first. If it’s not there, request a resend at go.proctoru.com/confirmations/new. You’ll need the email address used when you set up your ProctorU account.

The ServSafe® Food Protection Manager Certification Examination with online proctoring is available in English, Spanish, and Chinese.

The exam has 90 questions total, but only 80 of them count toward your score. The other 10 are unscored pilot questions used to validate future content. You won’t know which is which during the test, so treat every question as if it counts.

70% on the 80 scored questions.

No. Online proctors are supplied by ProctorU, not ServSafe®. ServSafe® does have a separate proctor registration program for in-person exams — those proctors must be physically present during the test.

Your score is usually available almost immediately after you submit. ServSafe® will email you when your score is ready, and if you passed you’ll be directed where to view and print your certificate.

Sometimes the certificate takes up to 24 hours to become available — you’ll get a second email when it’s ready. Check scores anytime at servsafe.com/ss/Exams/CheckScore.

You’ll need to purchase another online proctored exam (a new access code) and schedule a new session through ProctorU. ServSafe®’s retest rules apply — first two attempts within 30 days, then a 60-day wait, up to four attempts within 12 months.

Log into your ServSafe® account and go to My Exam Access Codes. Select “ServSafe Manager Certification through ProctorU” as the program, choose your status filter and date range, and enter the examinee’s last name. You’ll only see results for exams that have been completed.

Run the ProctorU equipment test at go.proctoru.com/students/system-metrics/new. This is the same check that runs on exam day, so passing it in advance is the best way to avoid surprises.

You’ll need:

• A desktop or laptop computer (PC or Mac)
• A working webcam and microphone
• A strong, reliable internet connection
• The ProctorU software (you’ll be prompted to download it before starting)

Not supported: Chromebooks, mobile phones, and tablets cannot be used.

Full requirements at ProctorU’s equipment requirements page.

Contact ServSafe® for: purchase issues, missing access codes, exam results, certification questions. Email ServiceCenter@restaurant.org or call 1-800-765-2122 (chat or text is fastest).

Contact ProctorU for: exam appointment changes, system requirements, anything on exam day. Reach them via the ProctorU Support page.

If the exam hasn’t started, do a new search and select the correct organization. If the exam has already started or finished, contact ServSafe® Customer Care at ServiceCenter@restaurant.org or 1-800-765-2122.

For ServSafe.com, reset at the ServSafe login page.

For ProctorU, reset at ProctorU password reset. You’ll need the email address used when you set up your account.

Yes. The Conference for Food Protection (CFP) sets the standards for food safety certification. The ServSafe® Food Protection Manager Certification Examination — whether taken in person or online — conforms to CFP standards for validity, reliability, and legal defensibility. The credential is identical regardless of test method.

Read ProctorU’s full privacy policy at proctoru.com/privacy-policy.

Read ProctorU’s CCPA privacy policy at proctoru.com/ca-privacy-policy.